- Quiet private & confidential counseling room for in-person counseling sessions. (Note: We are sorry we no longer offer face-to-face counselling in the counselling room.)
- Online counseling uses secure & encrypted platforms
- Confidentiality guaranteed for all personal information
(i.e. identifying information, location & contact info, counseling contents)
- Confidentiality excluded : when anyone’s physical safety or life is at risk, minimum information will be shared with related persons to protect safety
- All information will be destroyed 2 months after the last counseling session (or earlier as requested by the client).
- When the situation requires, the above policies may be changed after notification to the client.